What Is Ideagen Hub?

Ideagen Hub is the new central place that connects users to all their Ideagen products through a single, streamlined experience. With unified navigation, role‑based permissions, and a consistent interface, Hub brings everything together in one simple, intelligent command centre.

As we move to Ideagen Hub, many users will already be comfortable with the way they currently log in and navigate your existing system. The good news is that the change to Ideagen Hub is straightforward and intentionally designed to be low‐impact. 

This article outlines techniques to communicate Ideagen Hub to your users to ensure a successful rollout.

Review the Administration Guide

As your organisation prepares to transition, start with the Ideagen Hub administration guide. Many users will be familiar with your current login and system setup, but Hub is designed to make the shift smooth and low‑impact.

The guide walks you through everything that will change and everything you’ll need to review, including:

• Organisation settings
• Welcome emails
• Password and security policies
• User management
• Updates to SSO and authentication

You’ll also find step‑by‑step guidance to configure Hub ahead of go‑live. Think of this guide as your place to build expertise so you can confidently support your teams through the transition.

Preparing your end users

Preparing your people is not just a case of sending an email. It’s about helping them understand why the change is happening, what it means for them, and how they’ll benefit.

Communicate clearly and consistently

Use simple, jargon‑free language that focuses on the basics:

• What’s changing
• Why it matters
• What the benefits are

If your users’ login flow or credentials will look different, call this out early. Many people rely on familiarity when accessing systems, so normalising the change helps create confidence.

All supporting information, including the Ideagen Hub user guide, is available through Ideagen Luminate.

Use multiple communication channels

Different people prefer different ways of consuming information. To help your message land:

• Share short video updates
• Host team briefings
• Add posts to your intranet or newsletter
• Display posters onsite
• Offer drop‑in Q&A sessions
• Run short training walkthroughs

Mix these channels and repeat the message regularly—repetition builds familiarity, and familiarity builds confidence.

Encourage two‑way engagement

Create opportunities for people to ask questions and share feedback. When users feel heard and supported, the transition becomes more collaborative and far smoother for everyone.

Final pre‑go‑live checks

Before launch, confirm any product‑specific preparation, such as:

• Ensuring all users have a valid email address
• Checking username formats
• Verifying your organisation settings
• Reviewing any product‑level requirements

You’ll find a detailed breakdown of everything you might need to prepare in the Getting Started with Ideagen Hub section within your solution help guides on Ideagen Luminate.

Support and further resources

Remember, everything you need—admin guides, user guides, FAQs, and product help—is available on Ideagen Luminate. Share the link widely to ensure your users have easy access to support.

And if there’s anything you can’t find, the Ideagen team is here to help — we’re excited to welcome you into the Ideagen Hub community.

• Getting Started: One hub, endless possibilities
• Ideagen Hub user guide
• Ideagen Hub administration guide
• Ideagen Hub release notes

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