Who is this article for?

Hosted customers who have their system managed by Ideagen.

These steps are only relevant for systems that have transitioned to the modernised infrastructure.

As part of our commitment to security, performance and reliability we are making some changes to the infrastructure hosting Ideagen Quality Management.

This article outlines details of the upgrade, designed to enhance performance, security, and user experience. This release includes both application-level improvements and a significant infrastructure modernisation behind the scenes.

Reminder: This information is only relevant to Ideagen Quality Management Professional systems going through infrastructure modernisation. If you're unclear if this affects your system then please contact your Customer Service or Account Manager.

What’s changing?

• Infrastructure Modernisation:
  • We've upgraded the underlying infrastructure to improve scalability, reliability, and future-proofing.
• Client Application Update:

  • ClickOnce users: If you deploy the client using ClickOnce, the upgrade will be automatic. No action is required.

    If you have users who require a new install of the ClickOnce client, it can be downloaded from one of the below links (amend gnumber value accordingly):

    https://cdn.iqmp.ideagen.com/{gnumber}/client/quality%20management.application

    https://cdn.iqmp.ideagen.com/{gnumber}/client/q-pulse.application

  • Self-managed clients: If you manage your own client deployment, you’ll need to manually upgrade. Please visit Updating your QualityManagement.exe.config for modernised infrastructure for details on how to upgrade your client.

If you need additional time to prepare for the upgrade, please don’t hesitate to get in touch with us.

Whitelisting update

To ensure a seamless connection, whitelist the following domains: 

• Generic: *.iqmp.ideagen.com
• Specific: cdn.iqmp.ideagen.com and {gnumber}.iqmp.ideagen.com 

• Attachment Storage: *.iqmp-s3-euw2-prd-application-storage.s3.eu-west-2.amazonaws.com

   

Mobile app update

Mobile users should upgrade to version 2.6.4 to ensure compatibility with the new infrastructure and continued access to all features.

The ideagenqpulse.com URL's will continue to work for a short time, however it may be beneficial to update them to the new domain name as soon as possible. 

Server URL New Format:

https://{gnumber}.iqmp.ideagen.com/QPulse5WebServices/Services 

Audit Server URL New Format:

https://{gnumber}.iqmp.ideagen.com/QPulse5OfflineAuditServer

SSO Configuration Update

For customers using Single Sign-On (SSO), this upgrade introduces new URLs that must be added to your configuration.

We’ve provided a detailed example for updating your Azure setup. The steps will be similar for additional service providers.

Desktop Client File Name Change

As part of the modernisation process, the default executable file name for the desktop client will change from "Qpulse.exe" to "Quality Management.exe". If your organisation enforces file name extension whitelisting, this change may require updates to your security policies to ensure continued access.

Web Reporting and Document Retrieval Service

Standard format:

• https://{gnumber}.iqmp.ideagen.com/QPulseDocumentService
• https://{gnumber}.iqmp.ideagen.com/Reporting

Alternative format (with database name): The database name (shown in the login page drop-down) is appended to the URL.

Example: A database named "Live" would be:

• https://{gnumber}.iqmp.ideagen.com/ReportingLive

Locate Record Attachment

By default, the application includes a "Locate Record" attachment in emails sent to users. The attachment file type, previously designated as ".qpulse", has now been updated to ".qualitymanagement".

As a result of this change, it may be necessary to re-establish the file association between the ".qpulseattachment" extension and the IQMP desktop client to ensure continued functionality.