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FAQ: Database infrastructure modernisation
Who is this article for?
Administrators and IT Administrators who want to learn more about the database infrastructure.
No elevated access or permissions are required.
This article provides answers to frequently asked questions about upcoming infrastructure improvements. Our goal is to keep you informed about what’s changing, why these changes are necessary, and how they may impact your experience.
We want to ensure you feel confident and supported throughout this transition.
1. Overview
As part of our ongoing commitment to improving system performance, scalability, and long-term sustainability, we are upgrading our database infrastructure. This initiative is a critical component of our broader strategy to modernize our technology stack and deliver a faster, more reliable experience for our users.
Are you a validated customer?
If you are a validated customer, we understand you may have questions about how this upgrade will impact your validated environment.
Please visit FAQ: Database infrastructure modernisation (for validated customers) for further information.
2. Benefits
Performance and scalability
- Optimised Storage and Network Efficiency: Enhancements reduce latency and improve overall application stability.
- Support for High-Concurrency Workloads: Designed to handle large datasets and multiple users simultaneously, ensuring smoother and faster operations.
Security and compliance
- Modern Encryption Standards: Enhanced data protection through up-to-date security protocols.
- Improved Regulatory Compliance: Aligned with the latest standards to support your organisation’s governance and data protection needs.
Advanced data capabilities
- Support for Modern Data Types: Enables more flexible and innovative data handling, paving the way for future updates.
3. Frequently asked questions
| Question | Answer |
|---|---|
| Does this change affect On-Prem customers? | No. These changes apply only to hosted customers. |
| What is changing and why? | We are upgrading our infrastructure to a modern architecture to enhance performance, security, scalability, and long-term supportability. |
| What are the benefits of this change for me as a customer? | You’ll experience improved system performance, faster response times, and a more robust platform that supports future enhancements. |
| When will these changes take place? | The rollout begins at the end of July 2025 and will continue in phases through 2025/26. You’ll receive specific timelines ahead of your upgrade window. |
| Will there be any downtime during the upgrade? | We aim to complete upgrades with minimal or no downtime. If downtime is expected, we’ll notify you in advance. |
| Will the upgrade affect my current data and configurations? | No. Your data and configurations will remain intact. The migration is designed to be seamless. |
| Do I need to do anything to prepare? | In most cases, no action is required. If you're a hosted customer, have a look at the steps outlined in the Quality Management hosted customer upgrade announcement. |
| Will the user experience change after the upgrade? | The core functionality will remain the same, though you may notice performance improvements. |
| Will there be any changes to how I access or use the system? | No. Your access and usage will remain unchanged. This is a backend infrastructure upgrade. |
| How will I be notified of my upgrade date? | You’ll receive a separate communication with your specific upgrade date and any relevant steps. |
| Will my integrations or APIs be affected? | No. Integrations and APIs will remain unaffected. |
| Will my data be safe during the upgrade? | Yes. Data integrity and security are our top priorities. |
| Who can I contact if I have questions or issues? | Please contact your account manager or raise a support ticket for any queries related to the upgrade. |
| Can I request a different upgrade window? | If your scheduled date poses challenges, please contact us as soon as possible. |
| Will this upgrade result in any additional cost for me? | No. This upgrade is part of our infrastructure improvement initiative and will not affect your current pricing or billing. |
| Does this upgrade affect mobile apps? | You’ll need to update your mobile app to the latest version. More details will be provided closer to your upgrade date. |