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Classifying an Incident
Who is this article for?Users responsible for managing Incident records.
Incident Editpermissions are required.
Classifications are added in order to categorise the Incident. This increases the effectiveness of Incident analysis and helps users locate specific Incidents.
This article shows you how you can classify an Incident.
1. Adding a classification
To add a classification:
- Access the Incidents module.
- Select Incidents.
- Open the Incident record.
- Switch to the Classification tab.
- Click New Classification.
This will open the Add Classification pane.
- Tick each required classification.
- Click OK.
Not seeing any classifications?
Classifications must be configured in the Administration module before they can be selected in the Incidents module.
2. Removing a classification
To remove a classification:
- Select Incidents.
- Open the Incident record.
- Switch to the Classification tab.
- Click Remove (Bin icon) next to the classification.
This will open the Confirmation pane. - Click OK.
1. Adding a classification
To add a classification:
- Access the Incidents module.
- Open the Incident record.
- Expand the Classifications section.
- Click Add Classification.
- Highlight the required classification.
- Click Add to select it.
- Click OK.
- Click Save.
Not seeing any classifications?
Classifications must be configured in the Administration module before they can be selected in the Incidents module.
2. Removing a classification
To remove a classification:
- Open the Incident record.
- Expand the Classifications section.
- Highlight the classification.
- Click Remove Classification.
- Click Save.