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Post-Upgrade Checklist
Who is this article for?IT Personnel planning an upgrade to the latest version of Ideagen Quality Management 7.
The Ideagen Quality Management upgrade files are required.
Important: This article is part of a series of articles covering the upgrade process. Please visit How to Perform a Ideagen Quality Management 7 Upgrade to view the entire process.
With your upgrade complete it is strongly recommended that you perform the below checks. These will confirm that your Ideagen Quality Management system is in working order.
This article outlines a series of checks you can perform to ensure your system is fully functioning.
1. Post-Upgrade Tests
|
Check |
Steps |
Troubleshooting |
|---|---|---|
| CA/PA Wizards are Available |
To check wizard availability:
|
If the wizards are not accessible please perform the Wizard and Template migration outlined at How to Migrate Wizards & Templates During a Ideagen Quality Management Upgrade. |
| CA/PA Templates are Available |
To check template availability:
|
If the templates are not accessible, please perform the Wizard and Template migration outlined at How to Migrate Wizards & Templates During a Ideagen Quality Management Upgrade. |
| Incident Templates are Available |
To check template availability:
|
If the templates are not accessible, please perform the Wizard and Template migration outlined at How to Migrate Wizards & Templates During a Ideagen Quality Management Upgrade. |
|
Ideagen Quality Management Messaging Configured |
To check the messaging:
|
Update the message details if needed on the Dispatch Control Panel. For additional details, please see How to Set-up and Configure Messaging. |
| The Ideagen Quality Management Escalation service task is pointing to the correct file location |
To check the escalation service:
|
Update the path to the escalation.exe on the scheduled task. For additional details please see How to Set-up and Configure Reminders and Escalation. |
| The Ideagen Quality Management web interface can be accessed |
To check the web can be accessed:
|
If you cannot access the web then it has either not been installed or has not been upgraded. Please refer to How to Upgrade the Ideagen Quality Management Web Interface for details. |
| Mobile app can be accessed |
To check the mobile app is working:
|
If you're unable to log in or download data this suggests the APIs are at the wrong version. Please refer to How to Upgrade Additional Ideagen Quality Management Components for details. |