Who is this article for?

Users who experience issues with the Audit module in the mobile app.

Audit access and permissions are required.

If you are encountering issues with uploading completed Audits using the mobile app, there are a few tests you can carry out to identify the root cause. This article outlines each of these tests and provides a solution you can apply to fix the issue if the test fails.

1. Basic Upload
2. Electronic Signatures
3. Checklists
4. Photographic Evidence

1. Basic Upload

To troubleshoot basic upload:

1. Create a new test Audit record.
   Make sure you do not assign Checklists to it.
2. Download the Audit to the mobile app.
3. Open Audit Summary.
4. Enter Actual Start and Actual End dates.
5. Mark the Audit as Ready for Upload.
6. Attempt to upload the Audit.

If the upload fails at this point, the issue is related to the version of the Offline Audit Server that has been installed. 

To resolve the issue, reinstall the Offline Audit Server, ensuring you are running the Server version appropriate for your version of Ideagen Quality Management.

2. Electronic Signatures

To troubleshoot Electronic Signatures:

1. Create a new test Audit record.
   Make sure you do not assign Checklists to it.
2. Download the Audit to the mobile app.
3. Open Audit Summary.
4. Enter Actual Start and Actual End dates.
5. Sign the Audit.
6. Attempt to upload the Audit.

If the upload fails due to an Electronic Signature, this indicates the problem is due to the configuration of the web.config in the Offline Audit Server folder.

To resolve the issue, update the password.

3. Checklists

To troubleshoot Checklists:

1. Create a new test Audit record.
   Make sure you assign a Checklist to it.
2. Download the Audit to the mobile app.
3. Answer the Checklist Questions.
   Make sure you do not add any Photographic Evidence.
4. Open Audit Summary.
5. Enter Actual Start and Actual End dates.
6. Mark the Audit as Ready for Upload.
7. Attempt to upload the Audit.

If the upload fails due to a Checklist, this indicates the problem is due to incorrect or incomplete information in the Checklist. To test this further, double check Audit records with other Checklists to ensure this isn't caused by this specific Checklist.

To resolve the issue, review the Checklist responses to make sure they have been completed correctly and that the overall Checklist has been completed. You can do this by clicking the Info icon in the Checklist Question column.

4. Photographic Evidence

To troubleshoot Photographic Evidence:

1. Create a new test Audit record.
   Make sure you assign a Checklist to it.
2. Download the Audit to the mobile app.
3. Answer the Checklist Questions.
   Make sure you add one image as Photographic Evidence.
4. Open Audit Summary.
5. Enter Actual Start and Actual End dates.
6. Mark the Audit as Ready for Upload.
7. Attempt to upload the Audit.

If the upload fails due to Photographic Evidence (but the upload is successful when adding an Electronic Signature), this indicates the problem may be due to bandwidth. digital signature), this may suggest an issue with bandwidth.

Please contact our Support Team to help us further investigate the issue.