The letter can be built in the following stages:

1. Creating a Blank Report
2. Adding your Return Address
3. Adding the Message Details

Creating a Blank Report

The first Stage is to create a Blank Report, this must be created from a CAPA Record to load the appropriate data collections.

1. Open any CAPA Record
2. Click [File], then [Report Designer]
3. When Report Designer opens, click [File], then [New], then [Empty]. This creates a Blank Report

Adding your Return Address

1. Select the Label Control from the Standard Control box and place in the Top Right Corner of the Detail Band (Alternatively Drag & Drop)

2. Double Click the new Label and enter your Organisations Address

1. Select the Table Control from the Standard Control Box and place on the Left Side of the Detail Band

2. Drag the Table to the Full Width of the screen
3. In the Report Explorer Pane, Right Click [TableCell2], and click [Delete]
4. Repeat for [TableCell3]

4. Next Right Click [tableCell1], then select [Insert], then [Row Below]

5. Repeat until you have 10 Rows

6. From the Toolbox, select the [Date Printed On] Special Field and add to tableCell1 (Stretching the Field to fit the Cell)

7. Delete the 'tableCell2' and 'tableCell9' text, leaving a blank Cell
8. Select and apply each of the Raising Against Customer fields as below

9. Enter you letter text in tableCell10 dragging the [Recipient] field, and optional [Resolution] field into the text body as below.

 

10. Click [Preview] to generate the Letter