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Ideagen Quality Management IT Toolkit
Who is this article for?IT personnel responsible for managing Ideagen Quality Management.
IT access will be required.
This toolkit will provide you with all the information you need to understand and configure your Ideagen Quality Management system and will guide you through troubleshooting some of the common errors you may come across.
1. Technical Configuration
Once Ideagen Quality Management is installed on your system it is important that IT personnel and Ideagen Quality Management administrators have a thorough understanding of the Ideagen Quality Management system and how to make alterations. The articles below provide you with all the information you need on how Ideagen Quality Management works and guide you through some common configuration steps you may need to take.
| Article Title | Article Description |
|---|---|
| Ideagen Quality Management Licensing Expained | This article gives explains the types of Ideagen Quality Management Licences and other related licences. |
| Ideagen Quality Management Infrastructure Overview | This article covers the Ideagen Quality Management infrastructure and explains how IIS and SQL are used. |
| Preparing Your Server for Ideagen Quality Management | This article will guide you through any configurations you need to perform prior to Ideagen Quality Management installation. |
| Ideagen Quality Management Client Optimisation | This article outlines the steps required to configure the client for optimal performance. |
| Ideagen Quality Management Application Server Optimisation | This article outlines the performance configurations that can be made on the application server. |
| Moving Ideagen Quality Management to a New Application Server | This article explains the steps involved in moving the Ideagen Quality Management Server Application and Database to a new Application Server |
| Moving your Ideagen Quality Management Database to a New Server | This article outlines how to move your Ideagen Quality Management database to a new Microsoft SQL Server. |
| Moving your Ideagen Quality Management Audit Log database to a New Server | This article outlines the process required to transfer the Audit Log to a new server |
| How to Find a Windows Application Event Log | This article will show you how to access the Windows Event Log and save a copy of the log if required. |
| Deploying Ideagen Quality Management Client Using GPO | This article gives steps on how to create and deploy an msi file of the Ideagen Quality Management client using Group Policy |
| Install the Ideagen Quality Management Client Using ClickOnce | This article gives steps on how to install the Ideagen Quality Management using ClickOnce |
| Disaster Recovery Explained | This article provides guidance for evaluating, designing, implementing and maintaining an SQL Server disaster recovery plan |
| Backing-up Your Ideagen Quality Management Database | This article outlines the steps required to manually create a backup of your Ideagen Quality Management database using Microsoft SQL Management Studio. |
| Restoring a Backup of Your Ideagen Quality Management Database | This article outlines the steps required to restore the database and test that is can be accessed. |
2. Troubleshooting
Over time the chances are that you will run into an error every now and then. These errors can be any of the following
- Database Errors (SQL)
- Data Portal Errors (IIS)
- Available resources on the client PC
- Available resources on the Server
- Network Issues
The following articles will provide you with guidance on troubleshooting some of the most common errors you may encounter and also provide you with some of the most common solutions to these errors.
| Article Title | Article Description |
|---|---|
| How to Check The Ideagen Quality Management Data Portal | This article shows how to check the data portal and provides links to some of the common errors you may encounter. |
| Database is Not Available During Logon | This article includes guidance on the most common causes of this error the steps required to resolve these |
| How to Troubleshoot a Consistency error in The Ideagen Quality Management Database | This article will look at common consistency errors you are likely to come across and how to troubleshoot them |
| An Error Was Encountered at The Server | This article will guide you through identifying where the error occurred. |
| Could Not Contact Licence Server | This article outlines the steps required to resolve the "Could not contact license server" error message that can be seen during the logon process. |