Who is this article for?

Users having issues with using the application in Citrix environments.

No special access or permissions are required.

This article explains how to resolve the "Element not found (Exception from HRESULT: 0x80070490)" error that occurs when using the application in Citrix environments.

1. Issue

When attempting to use Single Sign-On (SSO) functionality within a Citrix environment, you may encounter the "Element not found (Exception from HRESULT: 0x80070490)".

This error occurs because Citrix deployments are not officially supported for this application.

If SSO works correctly outside of Citrix but fails within the Citrix environment, this indicates a Citrix-specific configuration issue rather than an application problem.

2. Resolution

To resolve this error:

1. Ask your Network team to investigate what is blocking Citrix from communicating with the SSO service.
2. Ask your Active Directory team to verify that Citrix has the necessary permissions to access SSO authentication.
3. Confirm that all required network ports and protocols are open between Citrix and the SSO service.