Who is this article for?

Users trying to create classification from the Finding tab in the Web client.

No specific access or permissions are required.

This article explains the difference in workflow between the Web client and Windows client and provides steps to resolve the issue.

1. Issue

In the Web Client, users are unable to create a Classification directly from the Finding tab while adding a finding to an incident. The option appears greyed out, even for users with administrative access.

This differs from the Windows client, where users can create and link a classification directly while raising a finding.

2. Solution

To resolve this issue:

1. Raise the finding in the Incident record.
2. Click Edit (Pencil icon) at the top of the record.
3. Select the finding from the list.
4. Click Add a Classification next to the finding.
5. Click the indicator to proceed.

Web workflows require classifications to be added after the finding is created and selected in Edit mode. This differs from the Windows client, which allows inline creation during the finding entry.

If classifications still do not appear or the option remains greyed out:

• Ensure the user has the Incident Add Classification permission.
• Verify that classifications are properly configured in the Administration module.