Who is this article for?

Users who encounter the error: "Failed to Sign SSO. Please contact admin."

IQMP Application Server access is required.

This article explains how to fix an issue where users can log in via single sign-on (SSO) but fail to acknowledge documents in the web app, showing the error: "Failed to acknowledge document with SSO." This affects versions 7.5 and above.

1. Issue

Users successfully log in through SSO to acknowledge documents, but after the SSO pop-up closes, a message appears in IQM stating the acknowledgement failed.

2. Solution

• Go to: C:\Inetpub\wwwwroot\QPulse\Config
• Open the web.config file and find the ApiUrl key.
• Update the ApiUrl value as shown below:

Before:

After:

• Save the file.
• Restart the relevant services to apply changes.