Who is this article for?

Users experiencing errors with the web client.

Application Server and Q-pulse admin access are required.

Follow the below troubleshooting steps to fix the "There was an unexpected error" issue in web client.

1. Issue

Users may see an "unexpected error" message in the Q-Pulse web version if the apiuser password in the IQM Pro people module is incorrect. To avoid this error and ensure smooth operation, verify the apiuser password is correctly set in the IQM Pro people module.

2. Troubleshooting steps

2.1. Checkpoint 1

1. In Q-pulse, go to Administration, Security and then People and search for "api".
2. If no results, click Show Archived Accounts.
3. Find the apiuser record.
4. If disabled, enable login by checking Enable Login?.
5. If archived, click reinstate to reactivate.
6. Click Apply and OK to save, then try accessing the web client again.
7. If apiuser is active but issues remain, proceed to Checkpoint 2.

2.2. Checkpoint 2

1. Find the web.config at:

2. C:\inetpub\wwwroot\QPulseIdentityServer

3. If encrypted, decrypt it using the Encrypting-and-decrypting-configuration-files guide.
4. Note the apiuser password, shown as SystemUser and SystemPW.
5. Copy the apiuser password.
6. In Q-pulse, go to Administration > Security > People, then search "api".
7. Click View/edit on the user.
8. Select Set/Reset to change the password.
9. Enter and confirm the new password, then click OK.
10. Click Apply and OK to save.
11. Re-access the web client; it should work correctly now.