Licenses within Ideagen are essential for continued access to services. If your license has expired or is about to expire, there are several steps you can take to ensure uninterrupted service. Below, you will find guidance on reactivating, extending, or obtaining temporary licenses based on your situation.

Understanding Your Options for Expired or Expiring Licenses

1. Urgently Required Access

If you need immediate access and your license has already expired, Ideagen can provide a temporary license file:

• Obtain a Temporary License: Contact Ideagen support or the renewals team at renewals@ideagen.com to request a temporary license for continued service while your main license is reviewed. For example, a typical duration of 14 days may be offered to cover urgent needs.

2. License About to Expire

If your license is nearing expiration and you urgently need an extension, you can take the following measures:

• Request an Extension: Inform your account manager about your urgent need for an extension. They can issue a temporary license to ensure there’s no interruption to your service.

Best Practices for License Management

To avoid disruptions in the future:

• Monitor Your License Expiry Date: Regularly check the status of your Ideagen license to be aware of upcoming expirations.
• Notify Support in Advance: Contact the appropriate team (e.g., account, renewals) well in advance of your license expiration to discuss renewals or extensions.

Contacts for License Assistance

• For general support and reactivation: Contact Ideagen Support.
• For renewal-related inquiries: Email the Renewals Team at renewals@ideagen.com.
• For urgent extensions: Contact your Account manager within Ideagen.

By following the above guidance, you can ensure uninterrupted access to your Ideagen services, even in cases of expired or expiring licenses.