Who is this article for?

Users who encounter this error when installing or updating Web Reporting.

Admin permissions are required.

We have received reports from users about a server error in '/Reporting' application. This article walks you through the causes of this error and how to resolve it.

1. Issue
2. Solution

1. Issue

When upgrading or installing the Web Reporting component, you may see the error: "A generic error occurred in GDI+".

It's caused by incorrect folder permissions and can be easily resolved.

2. Solution

To resolve the issue:

1. Give IIS_IUSRS the MODIFY permissions on Resources and Content.
2. Give IIS_IUSRS the FULL CONTROL permissions on Uploads.
3. Edit Web.config.
4. Find the <identity impersonate> line.
5. Set the value to false.
6. Save the file.
7. Perform an IISRESET.

Unsure where to find the files?
By default, they're located in C:\inetpub\wwwroot\Reporting, but the path and root folder may differ depending on your installation.