Who is this article for?

Users responsible for managing customer accounts.

Customer Edit permissions are required.

Customer compliments serve several important purposes:

• Acknowledgment of Positive Experiences: Compliments are more than kind words; they’re a testament to the positive experiences customers have had with a brand. Acknowledging these compliments fosters a deeper connection with customers.
• Building Brand Reputation: Each compliment contributes to a positive brand image. Satisfied customers become enthusiastic advocates, sharing their positive experiences with others.
• Fostering Customer Loyalty: Compliments create an emotional connection. Brands that actively appreciate compliments demonstrate commitment, laying the foundation for lasting customer loyalty.

This article outlines how to create a new customer compliment.

Currently, this feature is available exclusively in the desktop application. An enhancement request has been submitted to the product team for future consideration IQMPRO-I-1088

1. Creating a new compliment

To create a compliment:

1. Open the Customer module.
2. Open a customer record.
3. Expand the Compliments section.
4. Click New Compliment.

5. Enter the details of the compliment.

6. Click Save.