Who is this article for?

Ideagen Quality Management users accessing the system.

Ideagen Quality Management 7.5 or higher is required.

If you are experiencing performance issues or crashes when attempting to sync users from Ideagen Academy then this article outlines the configuration change to improve performance.

This solution works by disabling the audit logging of the sync process.

This article includes:

1. Before you begin
2. Solution

Important Note: These steps will disable audit logging for Academy User Sync events. Therefore it is recommended to review your regulatory and accreditation responsibilities before making this change. Please only implement this solution if you are happy with this change as it is not possible you retrieve log entries for Academy User Sync events at a later date.

1. Before you begin

This solution is designed for customers who meet the following criteria:

1. You are running Ideagen Quality Management 7.5 or higher.
2. You have the Ideagen Quality Management and Academy Integration set up.
3. You are experiencing slow performance or crashing when attempting to sync users from Ideagen Academy.

Reminder: These steps will disable audit logging for Academy User Sync events. Therefore it is recommended to review your regulatory and accreditation responsibilities before making this change. Please only implement this solution if you are happy with this change as it is not possible you retrieve log entries for Academy User Sync events at a later date.

2. Solution

2.1. Ideagen Saas hosted Customers

Raise a ticket with Ideagen Support to coordinate this configuration change.

2.2. Self-Hosted / On Premise Customers

Important Note: An IT Administrator will need to perform the changes.

1. Access the Application Server hosting the Ideagen Quality Management service.
2. Navigate to the Ideagen Quality Management Server directory, typically this is found within C:\Program Files (x86)\Gael Ltd\Q-Pulse Server
3. Open the QPulseService.exe.config file.
4. Amend the below key value to true

<add key="DisabledAcademySyncAuditLog" value="true" />

Notes:

• When value is “true”, the audit log is disabled (i.e. is not captured) for the Academy Sync events.
• When the value is "false", the audit log is enabled for the Academy Sync events.

4. Schedule a time to restart the Ideagen Quality Management Server Service from Services.msc for the change to take affect. 

Reminder: Restarting the service will disconnect all users.