Who is this article for?

IT Administrators experiencing Dashboard performance issues in Web.

System server access is required.

Large and complex data sets may cause slowness when working with Dashboards due to the number of items being loaded in filters. This issue has been resolved in IQM 7.4.1 with the introduction of additional settings.

This article shows you where to find and configure these options.

1. Issue

When working with large Dashboards, you encounter any or all of the following issues:

• Dashboard not loading
• Dashboard not loading information correctly
• Dashboard changes not saving
• System crashing when accessing the module

2. Solution

You need to be running IQM 7.4.1 in order to implement the below changes.

We recommend confirming what version you're running before continuing. If you are running an older version, contact us to discuss an upgrade.

2.1. On-premise customers

To resolve the issue:

1. Browse to the Web installation directory.
   By default this will be C:\inetpub\wwwroot\QPulse.
2. Open web.config.
3. Navigate to the <!-- Dashboard Settings --> section.
4. Locate EnableTopReturnedRecordsInDesigner key.
5. Change its value to False.
6. Save the file.

This will limit the data loaded in the dropdown lists in Designer Mode, improving performance.

2.2. Hosted customers

To resolve the issue, open a ticket with us to request an update to your configuration.